Privacy Policy
Your Zindagi by Sharmila Ganguly, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you access our services, both online and offline. 1. Information We Collect - Personal Information: Name, contact details, age, gender, and other relevant details for therapy sessions. - Health Information: Medical history, psychological assessments, and therapy notes (confidential and protected). - Payment Information: Billing details, and transaction records (processed securely via third-party payment gateways). - Website Data: Cookies, IP addresses, and usage analytics (collected to improve our website experience). 2. How We Use Your Information - To provide therapy services and maintain client records. - To schedule appointments and send reminders. - To process payments and issue invoices. - To comply with legal and ethical obligations. - To improve our services through feedback and analytics. 3. Confidentiality & Data Protection - We follow ethical guidelines to maintain confidentiality. - Your information is securely stored and only shared with your consent or as required by law. - Online sessions are conducted through encrypted platforms to ensure privacy. 4. Third-Party Services - We may use third-party tools (e.g., payment gateways, appointment schedulers) that have their own privacy policies. - We are not responsible for the data policies of third-party services. 5. Your Rights - You have the right to access, update, or request deletion of your data. - You can opt out of marketing communications at any time. For privacy concerns, contact us at: sharmila@yourzindagi.in
Terms & Conditions
These Terms & Conditions govern your use of our therapy services, both online and offline. By booking a session, you agree to these terms. 1. Nature of Services - Our therapy services aim to provide mental health support but do not replace medical treatment. - Sessions are provided via in-person meetings or online video conferencing. 3. Booking & Payments - Appointments must be scheduled in advance. - Payment must be completed before or immediately after a session. - We accept UPI, Debit cards, Credit cards, or Cash. 4. Cancellation & Rescheduling - Sessions canceled at least 24 hours in advance are eligible for rescheduling. - Last-minute cancellations may be charged a cancellation fee. 5. Confidentiality & Ethical Practice - All sessions are confidential except where disclosure is required by law (e.g., risk of harm to self or others). - Therapy records are securely maintained. 6. Limitation of Liability - We do not guarantee specific therapy outcomes. - We are not liable for any damages resulting from the use of our services. 7. Governing Law - These terms are governed by Indian laws and regulations. For inquiries, contact: sharmila@yourzindagi.in
Refund Policy
1. Eligibility for Refunds - Refunds are applicable only for pre-paid sessions canceled at least 24 hours before the scheduled time. - No refunds for completed sessions or missed appointments without prior notice. 2. Process for Refunds - Refund requests must be sent to sharmila@yourzindagi.in with booking details. - Approved refunds will be processed within 3-4 business days via the original payment method. 3. Non-Refundable Situations - No-shows or late cancellations. - Partially completed therapy packages. - Refunds for dissatisfaction with the session (alternatives such as rescheduling may be provided). For refund inquiries, reach out at: sharmila@yourzindagi.in